We work on all the basic technology that takes conversations and turn them into data and information. I'm in charge of the Chorus' research team. Raphael Cohen: My name is Raphael Cohen, and I'm the VP of Research in Chorus. I'm John Prial, and welcome to Georgian's Impact Podcast. And I'm very excited, as we have a lot to learn today. I've been talking about one of Georgian's investments, Chorus. This is the future, and there's some really cool tech at play behind the scenes. You can learn a lot and you could improve the quality of your sales force. Would you like to know whether your prospects are really excited or they're just blowing smoke? Hey, did I mention, you can learn a lot by analyzing data of this type. How often you're hearing the same objections. You could learn what works and what doesn't work, how often you're asking the right questions. You could leverage the success of a top seller. You see, calls could be openly recorded and you could learn a lot. Now, what's a task, which we are all familiar with, where conversation and the ability to lead that conversation and listen well is crucial? It's selling. Is there more learning to be had? And can it be had if we took advantage of AI and conversational data? In short, yes. While in reality, we didn't address it all what we felt we had. We walk away from a conversation thinking everything was roses and sunshine. But there's so much more, and often we don't know what we're missing. We've all heard the old saw about people looking at you with their arms folded across their chests. Human interaction, there's a lot we know, but a lot to learn. We look forward to seeing even more good things happen.

ai team on their acquisition by ZoomInfo. John Prial: Before we begin this podcast, I want to congratulate the Chorus. How Chorus sells their technology and differentiates themselves.Why cutting down on compute resources was necessary for a model’s success.Wav2vec and how it will impact learning the structures of speech from audio.

The impact Chorus’ work has at a management level.

How Chorus handles the massive amounts of data and adapts to the different ways organizations work.

Understanding that one size doesn’t fit all and the need to build a product that enables people to understand their sales processes.

Chorus.ai’s mission and how they help people get better at conversations.

Recently acquired by ZoomInfo, Chorus.ai helps teams make decisions using the insights you'd get if you were sitting in on every sales or customer success call.You’ll Hear About: In this episode of the Georgian Impact Podcast, we will be talking with Raphael Cohen, previously the VP of Research at Chorus.ai and currently the Senior Director of Data Science at ZoomInfo. AI and conversational data can help us in this learning process. The summary for this episode is: Human interaction, there’s a lot we know but a lot to learn. This is a podcast episode titled, Learning using AI and Conversational Data with Chorus.ai.

Chorus notetaker